A letter from Brett with Newhope Enterprises:

Dear Valued Customer,

 I’ve gathered some TRANSPORT Q TIPS to help you make your decision a little bit easier and get your baby (your vehicle) transported under your terms and conditions. 

First and most importantly, I have to tell you. Do not (I repeat) Do not! automatically go with the lowest price. Unfortunately, many companies lure unsuspecting customers with the lowest bid. They then need to locate a carrier to physically move your vehicle. If the carrier does not accept the low price (and generally they don't), then your vehicle will not be moved or at least not anytime soon.

BE CAREFUL OF THE COMPANIES CLAIMING TO BE THE CARRIER

99% of all emails and phone calls you've received and will receive are from BROKERS. Many companies will not tell you this but most CARRIERS are owner operated. This means that they usually are the truck driver. Most CARRIERS do not have time or means to sit behind a desk and solicit business. If a company claims to be the CARRIER and says they own their own trucks, chances are that they are not being truthful with you.

SHADY SALES LINES - steer away from emails and sales agents that tell you lines like these "WE HAVE A TRUCK IN YOUR AREA" ,"WE HAVE A SPOT LEFT ON THE TRUCK", "WE HAVE A TRUCK FOR YOU", before they have even taken your order. Please do not fall for this. All of the emails and phone calls that you have been receiving are from Brokers not Carriers. Brokers do not know if there is a "truck in your area" until they have first placed your order on the Load Boards and have had a carrier bid on your move. Every single quote that you have received is from a Broker. Please be careful with low quotes since there are companies out there that will under quote (lie) you just to gain your business. They will either call you back and ask you for more money or NOT move your vehicle forcing you to cancel and steal your deposit. Feel free to call me to my direct line at (307) 429-3742.

What is an auto transport broker?

Brokers are the logistics management partner to every customer, and the most important business partner to every carrier. They provide a platform for management and communication, track supply and demand and quote current market rates

Brokers negotiate on customer’s behalf and make sure customer and carrier are on the same page throughout the process. HONEST, PROFESSIONAL and RELIABLE brokers work with all parties involved, in constant contact, to make sure the price is right both for the customer and for the carrier.

About Brokers:

• Brokers have access to nationwide database of carriers
• They can often arrange same day pick-up of any vehicle
• You can always call your broker to track your vehicle and ask questions
• Brokers are strictly regulated, licensed and bonded to contract with customers and carriers
• They carry liability, however, a broker does not provide the insurance that covers your vehicle
• They have surety bond that can bear claims from carriers and other business partners
• Customers vehicles are insured under the carrier cargo insurance, not the broker’s bond
• The broker can provide you with the carrier’s certificate of insurance at any time for peace of mind
• Brokers manage the loads, once they have contacted the customer, while carriers are responsible for loading, unloading and driving.

Brokers do not perform the transport service themselves, but they find the best rated carrier that runs your route at your specified time frame to transport your vehicle.

A good broker will work with you on a rate to accommodate your budget and will manage the process from pick-up to delivery. Reliable brokers stay in touch with their customer until they receive their vehicle at the drop-off point. 

Claims that brokers’ fees are non-refundable, no matter what, are not true. A broker will always refund a deposit, if they have not been able to find a carrier, meaning provide a service. When a broker has done their job to find and contract with a carrier, and then a customer decides to cancel an order, only at that point the broker fee is not refundable. It is a standard policy in most industries – once a service has been provided the payment cannot be claimed back.

What is the difference between brokers and carriers?

This is a commonly asked question when it comes to shipping any type of vehicle. We will not be stacking cards against neither carriers nor the brokers. Our position is that a fair and efficient system depends on the professional relationship between brokers and carriers.

Considering all we said about brokers and carriers, we can summarize it here so you can see the differences.

“A broker is a logistics management entity, a partner to its customers and carriers. The broker handles the management and offers its carriers loads. Brokers work as much as carriers, often spending 12 hours a day behind their desk on the computer and the phone.”

The carriers accept loads from their brokers or shippers at a price they find reasonable, usually consulted with national dispatch boards. They know best the cost of moving a load and thus they define market prices. Carriers deliver vehicles to customers and their work day is usually 8 hours of regulated driving.

​

How do I choose an auto transport company

then?

In the auto transport industry both carriers and brokers aim at offering the best possible service. They do their job and they get paid for it. This is how it works in every industry. The car shipping rates are dictated by several factors, not by brokers or carriers alone. The most important part of the equation is to work with a trustworthy company.

Customers often think they should work with carrier only, but for a customer to find a carrier that runs their desired route, has an open spot for their desired dates the chances are close to impossible.

Most carriers do not have online presence and there is no way for a customer to find them. If you can find a carrier that matches your criteria you can certainly book with them. However, most carriers are visible only to brokers on national dispatch boards where a broker can check their license, insurance and safety ratings.

A small number of large logistic companies are both a carrier and a broker, but they do not serve the whole country. Moreover, small carrier and broker companies keep the industry from monopolization such big companies could impose on the industry. If you still have any questions, please call us. We are here to help you understand how shipping a car works, and give you peace of mind. Thank you!

I am here to answer your questions 24/7. We look forward to working with you.

                                                       - Brett with Newhope Enterprises